If for any reason you are not satisfied with our products, we will gladly accept your timely return of unworn and unwashed merchandise in original condition.
Please contact us within 2 days from the date you received your package (local or international). Please state the order number and your name to request a return.
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How long do I have to return an item?
All returns must be authorized and confirmed by us before you send the merchandise back. Once you receive our confirmation, merchandise must be returned within 2 days.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase (e.g. bank deposit / Paypal / Credit Cards...etc)
Please note, refund via bank deposit will be processed free of charge, while refund to other payment methods (Paypal / Credit Card...etc) will be charged a fixed handling & processing fee of HKD 40 regardless of the amount of refund. The handling & processing fee will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
When will I receive my refund?
You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.
If you no longer have the invoice, you may print a copy from the My Account area.
We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
Qualify for a Return
- Merchandise must not be worn(without the smell of perfume), altered, or washed.
- Returned merchandise should be in the same condition as when it was received.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- If you received damaged products please contact our customer service as soon as possible.
- If replacement items are out of stock, item value will be refunded to your original payment method.
- Are there limitations on returning specific merchandise?
- Tights, socks, swimsuits, accessories as jewelry, sunglasses and so on cannot be returned.
- Sale items can not be returned.
- We are unable to honor previous sale prices or promotions when you place a new order.
*Please contact our Customer Service Department within the time period specified to request a Return. After receiving an Return address, you may proceed to return your items for a refund.