|If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed merchandise in original saleable condition.
Please contact us in advance within 2 days from the date you got your package for all purchases (local or international). Please state the order number and your name to request a return.
How long do I have to return an item?
All returns must be authorized by us before sending merchandise back. Merchandise must be returned within 7 days of the local(Hong Kong) order's and 14 days of the international order’s shipping date.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase. (Bank transaction/Paypal)
Please note, returns for bank transaction will be processed free of charge, while returns for a refund to your original payment method(Paypal) will require a handling & processing fee of US$4.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
|When will I receive my refund?
You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
If you no longer have the invoice, you may print a copy from the My Account area.
We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
|Qualify for a Return|
|· Merchandise must not be worn(without the smell of perfume), altered, or washed.
· Returned merchandise should be in the same condition as when it was received.
· Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
· If you received damaged products please contact our customer service as soon as possible.
· If replacement items are out of stock, item value will be refunded to your original payment method.
|Return Address will be provided by Customer Service. Contact Us
|Are there limitations on returning specific merchandise?|
|Tights, socks, swimsuits, accessories as jewelry, sunglasses and so on cannot be returned.
Sale items may not be returned.
We are unable to honor previous sale prices or promotions when you place a new order.
*Please contact our Customer Service Department within the time period specified to request a Return. After receiving an Return address, you may proceed to return your items for a refund.
|Shipping and handling charges are not refundable.|
|In general, you are responsible for the return shipping fee.
As to free shipping merchandise, shipping fee will be deducted from the refund.
Only when the return is attributed to our mistake (such as sending incorrect item, size, or color), we will assume the return shipping fee, or provide you with an alternative solution.
hana.hana reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards.