Delivery Information

All orders are delivered in 2 working days (Mon -Fri, except Saturday Sunday and public holidays) . 
**Delivery times may vary due to availability of merchandise. Please note that pre-order and back in stock items will take longer time. Pre-order items will take around 14 working days.

If you have not received your items within 7 business days of receiving our dispatched notification, please contact us with your full name and order number and we will look into your delivery immediately.


How do I track my package online?

You can track your order after registering with hanahana.com.hk. For non-members, you can also email us at hanahana.fa@gmail.com for order status.

- All orders are shipped via Shun Fung Exress and Hong Kong Post Office from Hong Kong.
- Phone numbers for the contact person are mandatory for each orders.
- To ensure an on-time delivery, please enter your phone number exactly.


DOMESTIC DELIVERY

FREE delivery by Shun Fung Express to Industrial and Commercial address or Pick up at Shun Fung Stations.
*Extra HK$30 for Residential address or Remote Area. Cash on delivery by SF Express (順豐速遞,到付)

Please state your S.F. Station’s code and address at the information box while checking out.

S.F. Express Service Centers:
 S.F. STORE LOCATIONS
 S.F. CENTRE LOCATIONS
 E.F. LOCKERS

 S.F. Express (7-11) Pick Up Points:
 HONG KONG ISLAND
 KOWLOON
 NEW TERRITORIES
 OUTLYING ISLANDS

 S.F. Express (Circle K) Pick Up Points:
 HONG KONG ISLAND
 KOWLOON
 NEW TERRITORIES
 OUTLYING ISLANDS


CHINA/MACAU/TAIWAN DELIVERY

- We offer free CHINA/MACAU delivery once purchased over HK$1500.
- Purchase under $1500,Cash on delivery by SF Express (順豐速遞,到付)
- Estimated delivery time is 3-7 days upon delivery confirmation. 


INTERNATIONAL DELIVERY
- We offer free International delivery once purchased over HK$2500.
- All orders are shipped via Hong Kong Post Office from Hong Kong.
- Express delivery service is available for most of the countries that we ship to. Once you have entered the    
  delivery address, you'll be able to see the available delivery services.
-
International shipping is charged on a flat rate basis, regardless of the weight of your order.


Below is an estimated delivery schedule with the following flat rates:
America, Europe, Canada:

  • Registered Airmail: $380 HKD, 2-4 weeks delivery
  • Express delivery: $480 HKD, 2-5 days delivery
Malaysia, Singapore, Seoul, Japan:
  • Registered Airmail: $220 HKD, 2-4 weeks delivery
  • Express delivery: $380 HKD, 2-5 days delivery
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.